More context when the decision needs it.
MDL Connect keeps the everyday journey simple, then brings forward the tools, information and support that help when a product or order needs closer attention.
Grouped around what your team is actually trying to do
These capabilities sit on top of the everyday Plan, Order, Track and Reconcile journey. Not everything matters equally, so the page follows five jobs, moving from understanding what may need attention to keeping the record straight afterwards.
See what may need attention before you search.
A quiet monthly view brings together the dispensing insight and account activity worth a look, so your team starts with the right questions rather than an empty search box.
- Monthly NHS dispensing insight, kept clearly periodic rather than live.
- Relevant product-level demand patterns for your pharmacy.
- Activity recorded through MDL Connect, shown alongside the insight.
- The difference between an estimate and a confirmed requirement, always visible.
The platform does not see live pharmacy stock or every purchase made through other suppliers. The pharmacy reviews the information and decides what it needs.
Compare the information that changes the decision.
When a line needs a closer look, the detail that affects the decision sits together, so a choice is made on clear information, not guesswork.
- Clear product descriptions.
- Pack and selling-unit information.
- Availability, with expiry shown where relevant.
- Suitable shorter-dated options, offered for you to take or leave.
- Price-review requests, raised from the product.
- Suggested alternatives where supported.
- No automatic ordering.
- No automatic substitution.
- A price challenge is a request, not an agreed price.
- Suitability and the purchasing choice stay with the pharmacy.
This is a request. Nothing changes until it is agreed.
Build a practical order without losing the detail.
Larger, regular orders come together in one place, with the pack and quantity detail kept in view and support to keep the order complete if a line becomes unavailable.
- Larger-order and bulk-order planning, where available on your account.
- Pack size and quantity kept connected as you build.
- Complete-order support when a line becomes unavailable, so you choose any alternative.
- Order arrangements that depend on your account, rather than a fixed promise.
Order and delivery arrangements depend on your account. A demonstration is the clearest way to see the options available to your pharmacy.
Relevant opportunities, without turning every visit into a promotion.
Alongside everyday ordering, relevant opportunities appear where they fit, kept separate from the buying decision, and never dressed up as a constant sales pitch.
- Relevant offers, shown in context.
- Manufacturer-supported opportunities, where you are eligible.
- Optional Pharmacy Rewards, so you take part if it suits you.
- Voucher or reward balances, earned only from completed rewards.
- Eligibility is account-specific.
Price challenges, manufacturer support and rewards are kept separate. Taking part in rewards does not change any clinical or professional decision.
The useful record continues after the order.
Once an order is placed, the record stays connected, from tracking through to the documents that follow, with reported issues kept distinct from issued outcomes.
- Order tracking and delivery information.
- Missing-item and return reporting, linked to the order.
- Invoices and issued credits.
- Supporting account documents, kept against the order.
A reported issue stays under review until an outcome is confirmed. It is not the same as an issued credit.
See the features around a real working routine.
A demonstration is the clearest way to see which parts of MDL Connect are relevant to your pharmacy and which account-dependent options are available.